For purchases made by VAT-registered businesses in the course of their activity, the warranty for defects applies (arts. 1490–1495 of the Italian Civil Code): duration 12 months from delivery; defects must be reported within 8 days of discovery; the action is time-barred 1 year from delivery. The right of withdrawal and consumer protections do not apply.

For sales to customers outside the European Union, a commercial warranty of 12 months from delivery applies to manufacturing defects. ECS has no authorised service network outside the EU: products under warranty must be returned to the ECS premises in Italy for inspection and repair or replacement. The outbound and return shipping costs, duties, import VAT and all customs charges are entirely borne by the customer. We recommend declaring the goods as “warranty return — goods returning for repair, no commercial resale value” to limit customs charges; ECS is not responsible for duties or taxes applied by the authorities of the customer's country.

The warranty covers lack of conformity and manufacturing defects that make the product unfit for use or non-compliant with what was agreed, present at the time of delivery and arising within the warranty period.

The warranty does not cover:

• parts subject to normal wear and consumables: gaskets, o-rings, shower screens, filters, steam wands and tips, burrs and blades when worn through use, and the like;
• damage from limescale and from incorrect, excessive or omitted descaling, and damage from the use of hard or unsoftened water: regular and correct descaling according to the manufacturer's manual is the customer's responsibility (e.g. flakes or residue forming after descaling with unsuitable products or procedures);
• damage from misuse, negligence, poor maintenance or non-compliant electrical/water supply;
• damage from modifications, tampering or repairs carried out by unauthorised personnel or with non-original parts;
• cosmetic damage not affecting functionality, and the normal ageing of materials;
• transport damage resulting from inadequate packaging arranged by the customer for a return or a service shipment (see section 6).

Products sent to ECS (for return, withdrawal or service) must be adequately packaged, preferably in the original packaging or in equivalent packaging suitable to protect the product during transport. In the event of inadequate packaging, ECS is not liable for damage suffered by the product during the return transport, which remains the customer's responsibility; this applies to all types of return (withdrawal, defect, warranty service). Products sent without written authorisation (RMA) will not be accepted and will be returned to sender.

Contact support@espressocoffeeshop.com stating the order number, a description of the problem and photos or video of the defect. ECS will provide instructions and, where appropriate, a return authorisation (RMA). Do not send products without authorisation.

EU Consumers: for a confirmed lack of conformity, repair or replacement is free of charge, including outbound and return shipping. Should inspection establish no defect or damage excluded from the warranty (misuse, wear, limescale, inadequate packaging), the outbound and return shipping costs are borne by the customer.

B2B and Non-EU: outbound and return shipping costs are borne by the customer (for Non-EU, in addition to duties and customs charges). For confirmed manufacturing defects or defective batches only, ECS may, at its discretion, cover the return leg.

After the warranty period, or for damage not covered, ECS offers a paid repair service, subject to a quote and with shipping costs borne by the customer. Contact support@espressocoffeeshop.com for a quote.