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Better-than-expected customer service!
So many companies cut corners these days. ECS is definitely not one of them! They had run out of the floor demo version I had purchased, and decided to send me a brand new one instead. They were super responsive throughout the process, and the machine arrived in perfect condition. Will certainly buy from ECS again!
I was able to get a demo unit. As far as I could tell, this had never been out of the box. No fingerprints, no coffee grounds, it was pristine. Very fast shipping to the Midwest. I’m very happy.