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We invite you to read our
Customer Testimonials (real customers that authorized us to publish
their views about our services).
My Rancilio Silvia Coffee Machine and Rancilio Silvia Adaptable Kit arrived today in perfect condition!
24 hours from Italy to Denmark thanks to you and Fedex.
Thank you very much for a smooth and easy transaction, communication was excellent and friendly.
Looking forward to do business with you again.
Best wishes,
Else
Eisenhardt Denmark rd2@oncable.dk
Hi.
My Gaggia arrived today and I just wanted to say a BIG thank you
for your professional and efficient service. I would certainly recommend
your site to anyone. Thanks again!
David
(Coffee anyone!) UK
coatesdavid.davidcoates@virgin.net
My Rancilio Silvia and Rocky grinder arrived in Oslo in just two days! Two
days from Italy to Norway.That is amazing. Everything was very well packed and
in good order, and I have made myself some supreme shots already.
A LOT cheaper and even faster than buing from my local shop. It can't get much
better than that. Totally a positive experience. Recommended! .
Harald Andersen from Norway
h.andersen@chello.no
Quick and informative answers to my e-mails, and just 24 hours from order to
delivery up here in Sweden - I am very satisified with your performance!
I'll be a returning customer as well as let others know about my positive experience.
Mårten, Sweden marten.sodermark@gmail.com
Dear Sir,
I wish to thank you for the excellent service your company has provided me.
I received my order less than 48 hours from time of order, which is quite fantastic
considering my location!
Thank you again, and I hope to do business with you in the future.
Yours, sincerely,
Jonathon Sarginson, Dhahran, Saudi Arabia sarginson@sahara.com.sa
Received
your package yesterday in good order and am awaiting the eagle thank
you for your excellent service. Please feel free to use the following
testimonial: "I received my ice-machine today well packed and in
good order. This is the second time I bought an article from your
shop. The efficiency and speed were astounding in both transactions.
With internetshops like these high street shops seem to be getting
redundant.
Jaap V. Netherlands. jaapdent@tiscali.nl
My
Gaggia espresso machine and grinder arrived in Korea yesterday.
Transit time takes about only 3 working days!! It makes me deep
impression. I have an impression that I do not live in Korea but
I live in Italy... Honestly I had my doubt before, because I have
received no tracking number in my e-mail as yet. But I'm glad you
proved me wrong. Everything works fine! Thank you so much for everything
I really appreciated your fantastic, professional service. Truly
yours..
ByungJoon Yoo, Korea styx@korea.com
I
received my Macap M5 today. It is a great machine. Thanks for the
fast service. I received the grinder one day after you'd send it!
Wonderful. Thanks again!
Regards.
Wouter van den Heuvel, United Kingdom wouterencindy@tiscali.co.uk
Dear
Carlo just a note to say i have received my ice cream maker today,
i have been so impressed with the efficient process and to be able
to track my order was so interesting thank you
Regards.
Sally E Utting, United Kingdom s3e3u3@yahoo.co.uk
Just
a short note to say how pleased I am with my Silvia and Rocky grinder.
Everything works perfectly, the coffee is delicious and the ordering
process and delivery went very smoothly. I'd reccommend the Espresso
Coffee Shop.
Regards.
Tracey Carter, United Kingdom bob.c@virgin.net
Carlo,
I received the refund for repairs.
I appreciate your great service and honesty and continue to recommend
your company and machines, without hesitation, to anyone that asks.
Thank you!
John Terela USA terelaj@yahoo.com.sg
The
handling of order and delivery of item were quick and efficient,
and there was no quibbling about replacing a small plastic part
damaged in transit. E-mails were always answered politely and quickly.
A pack of the wood smoked coffee beans packed with the Macap grinder
was a nice touch.
Jenny Pritchard, United Kingdom grove.geese@virgin.net
Dear
Carlo! I just want to take this opportunity to thank you for your
nice and quick service. I had my first cup of espresso made by my
Gaggia Classic already on Friday afternoon!! I look forward to doing
more business with you in the future and as promised I have already
told my friends about Espresso Coffee Shop.
Henrik from cold Sweden henrik.nambord@avail.net
Dear
Carlo, My grinder, espresso machine and beans arrived this morning.
Everything works fine! I've just had the best espresso since I last
visited Italy... Thanks again for your very efficient service, cheers
Henry, France hjmcc@free.fr
I just
wanted to drop you a quick line to let you know that the Gaggia Titanium
works great! The coffee is excellent and the machine is very user
friendly. Thanks for the lightning fast shipping! Just wanted to let
you know that if anyone buys a 230 volt 50 hz machine for use in the
USA all they need to do to get it to work is to buy a step-up/step-down
transformer that converts USA 60 hz 110 volts to the European 230
volt 50 hz. These transformers are available at most eletronic/electrical
supply stores for around 90 dollars US. Thanks again Carlo for a really
great machine that brews the smoothest best tasting coffee that I
have had in a long time. I wont ever have to go to Starbucks again!
Randy Weiss USA- rcwabret@cox.net
I would
just like to say how pleased I was with your service and delivery
of my new Espresso machine. It is so easy to work and makes a great
cup of coffee.
MALCOLM
JAMES BENNING -UK MALCBEN@AOL.COM
Dear
Carlo--
Thank
you for shipping the La Pavoni machine so quickly. I received it and am already
operating it. I have long dreamed of owning a La Pavoni and now that dream has
come true.I look forward to buying more products from you in the future.Sincerely,
Kevin W. Arawjo -USA KevinArawjo@aol.com
Carlo,
My brother received the la pavoni machine. Honestly I had my doubt
before, but you've proven me wrong. Super fast shipment with great
communication from the seller. Hoping I can do more business with
you in future. Sincerely,
Donny Prasetya-USA
donnyprasetya@hotmail.com
Hello
Carlo, I received "SILVIA&ROCKY" yesterday and made my first espresso.
It was delicious. Thank you for the good customer service.
Shinya Nishikado- Japan shinya666j@yahoo.co.jp
Salve
Carlo,
The espresso coffee machine arrived on 18 Jul. It is exactly what
I wanted.
I will definitely recommend your e-shop.
I can now have my espresso and cappuccino as I got used to when I
lived in
Italy.
Sincerely
Antonio Gomes- USA amsgomes@netcabo.pt
I followed
the directions, and also changed the coffee grind (I think that perhaps
the very fine expresso grind was not proper (to powdery - small and
may have been to dense for the water/steam to pass through).
I unscrewed the nut and looked into the cylinder, other than a screw,
I found no moving parts. Before reinstalling the nut, I turned the
machine from side to side a couple times, then added a larger grind
coffee, refilled the tank with water and started the beautiful machine.
It works!
It is really a wonderful machine.
Carlo, again - thank you for the great service! It is excellent!
John Terela - USA - JGT89@hotmail.com
Carlo,
I received my X1 on Thursday. If the machine proves to be as good
as the customer service I received from Carlo I will be extremely
happy with it.
Michael Doyle - Dublin - doylemj@indigo.ie
Hi Carlo,
We just received the gasket set, and the espresso maker is now back
to its full best! Thankyou VERY much for the fantastic service, both
initially and after sales. Your efforts really ARE a great example
of how to run an internet business. You certainly have our recommendation
AND future patronage! Cheers,
Rob & Nina - New Zealand - rob.mcgill@xtra.co.nz
Hi Carlo,
Actually, I bought the Pavoni as a gift to my brother and his family.
Not only did it arrive safely, but he and his wife have already tested
it out and told me how much they are enjoying it. No bitterness in
the coffee! Thanks again for all your help. I'll have to say, you
have provided the best customer service! Please stay in business!
Irene - USA - ichu@pop.tiac.net
Carlo,
We just finished our first cup from our new pavoni....extrordinary!
I also wanted to tell you I don't but too much on the internet because
I like to invest in my community, but your prices were so good, I
couldn't resist. I also felt that because the machine is Italian,
it was nice to do business directly with you. Everyone was very helpful,
promptly answering e-mail questions and concerns I had. You also sent
me helpful tips on making the perfect espresso and even phoned after
I placed the order to confirm it was correct. I wish you well,
Mike Mahoney - USA - Mikemahon@aol.com
I received
the machine today. Wonderful machine and efficiently handled by you.
Thank you for your help! Best regards.
Nicholas Cook - USA - Nick.Cook@TETRAPAK.com
Mr Carlo
Perini, I cannot wait to get home and make some expresso. If you smell
wonderful coffee brewing you will know where it is coming from - Singapore!.
Thank you...
John - Singapore - hemlock99@hotmail.com
Carlo,
Thank you so much for your prompt reply. Again, it's a pleasure to
to business with you and your firm.
Teresa - USA - tzigh@icnt.net
Thank
you. I look forward to a delicious cappuccino very soon...
January - USA - january@texas.net
The
machine arrived two days ago. It works beautifully. Thank you again.
Michael - USA - mdenardi@att.net
Dear
Mr. Carlo Perini: I have today received the package in EXCELLENT CONDITION!!!
You are great... Thank you so much for everything you have done to
help get this to me. I really appreciated your fantastic, professional
service. BRAVO!!!! Sincerely,
Valerie - mjg-vml@prodigy.net
....the
machine came last week and it works just great!!! Thank you very much
for the prompt and great service!!
Joe - Hong-Kong - jclinic@hkstar.com
..I
want to thank you for being so helpful during it's disappearance and
keeping me informed of the progress in finding it. I will certainly
recommend your company to friends. Thank you.
Jeremy - USA - JMcnabb28@aol.com
I will
study how to make good espresso with this beautiful machine. I'm very
happy to be able to have authentic espresso & cappccino everyday
! Thank you for giving me a good chance and good service. Truly yours.
Hideki Yano - Japan - hzu00251@nifty.ne.jp
My coffee machine arrived yesterday, as promised. (just in time for
my Birthday!) Congratulations on an excellent service and thank you!
Grazie Mille!!
Terry - USA - TBurnal@bellhelicopter.textron.com
Hello Carlo, I received the La Pavoni machine yesterday and made my
first espresso today. It was delicious. Thank you for the great customer
service.
Alex - USA - aabey@guild.com
Dear Sir, I've received the machines, and it's more beautiful than
what I expected. Thank you very much and I hope we could do business
again in the future. Sincerely
Adi - Indonesia - adiwt@melsa.net.id
Ciao Carlo!!! It was nice doing business with you.
Minna - Finland - minna_e_laine@hotmail.com
The machine arrived this morning around 10am. Impressive service!
I'm now having fun, coffee everywhere! Thank you
Roger - UK - rwo@netcomuk.co.uk
I want to commend your company for excellent customer service. I have
never been more impressed. I appreciate how you kept me up to date
on the status of my order, when it would be shipped and when I could
expect it to arrive. It made it so much easier for me to actually
surprise the person I had purchased the piece of art for. A lot of
companies who deal with online and mail order services could learn
alot from the way you do business.
G. Hollibaugh - USA - gholliba@u.washington.edu
"I just wanted to let you know that the my order arrived safely.
It's fantastic! Thank you for the prompt, efficient service."
David - New Zealand - dwh@lactose.co.nz
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