We
invite you to read our Customer Testimonials
(real customers that authorized us to publish their views about our services).
Thank you very much for your advice and patience with me. I know I ask a lot of questions but your answers were very helpful.
From the order to the delivery, everything went well. Thank you for your outstanding professional service.
Now I am enjoying my Zaffiro and my Macap M4 everyday. They are both great and they look fantastic. My coffees are delicious.
I am looking forward doing business with you again.
All the best,
Matteo (from Switzerland)
Thanks, sincerely
Matteo (from Switzerland) matteocastelnuov@hotmail.com
I am very happy to for the second time being able to thank you for an
excellent service and delivery .
In the past week we tested the NemoxGelato Pro 1700 and made some delicious
ice cream from the following recipes
Thank you and the best wishes
Otto Stenov Denmark otto@stenov.dk
AMAZING service !. As per FEDEX Website I was expecting the package on
April 29th but arrived right to my office on April 26th. Just few days
(weekend in between) after placing the order. From Italy to Hong Kong
.... wow !. All arrived in perfect order. An excellent service experience
dealing with you and company...... and the best prices too !
With best regards
Mauricio Ramirez- hong Kong
mauricioramirez6@hotmail.com
Bought my Rancilio Silvia yesterday over the internet, and it arrived
in Denmark today!!!
Excellent telephone support, very kind costumer service. This is how it
should always be buying stuff on the internet, your company sets the level!!
This is a real costumer writing, no fake, IŽll buy all coffee related
stuff with you in the future, and recommend you to everyone I know considering
buying coffee equipment.
Thanks, sincerely
Adam Simonsen. adamerik@gmail.com
I am very happy to for the second time being able to thank you for an
excellent service and delivery .
In the past week we tested the NemoxGelato Pro 1700 and made some delicious
ice cream from the following recipes
Thank you and the best wishes
Otto Stenov Denmark otto@stenov.dk
Hi. My Gaggia arrived today and I just wanted to say a BIG thank
you for your professional and efficient service. I would certainly recommend
your site to anyone. Thanks again!
David (Coffee anyone!) UK
coatesdavid.davidcoates@virgin.net
My Rancilio Silvia and Rocky grinder arrived in Oslo in just two days!
Two days from Italy to Norway.That is amazing. Everything was very well
packed and in good order, and I have made myself some supreme shots already.
A LOT cheaper and even faster than buing from my local shop. It can't
get much better than that. Totally a positive experience. Recommended!
.
Harald Andersen from Norway
h.andersen@chello.no
Quick and informative answers to my e-mails, and just 24 hours from
order to delivery up here in Sweden - I am very satisified with your performance!
I'll be a returning customer as well as let others know about my positive
experience.
Mårten, Sweden marten.sodermark@gmail.com
Dear Sir,
I wish to thank you for the excellent service your company has provided
me. I received my order less than 48 hours from time of order, which is
quite fantastic considering my location!
Thank you again, and I hope to do business with you in the future.
Yours, sincerely,
Jonathon Sarginson, Dhahran, Saudi Arabia sarginson@sahara.com.sa
Received your package yesterday in good order and am awaiting
the eagle thank you for your excellent service. Please feel free to use
the following testimonial: "I received my ice-machine today well packed
and in good order. This is the second time I bought an article from your
shop. The efficiency and speed were astounding in both transactions. With
internetshops like these high street shops seem to be getting redundant.
Jaap V. Netherlands. jaapdent@tiscali.nl
My Gaggia espresso machine and grinder arrived in Korea yesterday.
Transit time takes about only 3 working days!! It makes me deep impression.
I have an impression that I do not live in Korea but I live in Italy...
Honestly I had my doubt before, because I have received no tracking number
in my e-mail as yet. But I'm glad you proved me wrong. Everything works
fine! Thank you so much for everything I really appreciated your fantastic,
professional service. Truly yours..
ByungJoon Yoo, Korea styx@korea.com
I received my Macap M5 today. It is a great machine. Thanks for
the fast service. I received the grinder one day after you'd send it!
Wonderful. Thanks again!
Regards.
Wouter van den Heuvel, United Kingdom wouterencindy@tiscali.co.uk
Dear Carlo just a note to say i have received my ice cream maker
today, i have been so impressed with the efficient process and to be able
to track my order was so interesting thank you
Regards.
Sally E Utting, United Kingdom s3e3u3@yahoo.co.uk
Just a short note to say how pleased I am with my Silvia and Rocky
grinder. Everything works perfectly, the coffee is delicious and the ordering
process and delivery went very smoothly. I'd reccommend the Espresso Coffee
Shop.
Regards.
Tracey Carter, United Kingdom bob.c@virgin.net
Carlo, I received the refund for repairs.
I appreciate your great service and honesty and continue to recommend
your company and machines, without hesitation, to anyone that asks.
Thank you!
John Terela USA terelaj@yahoo.com.sg
The handling of order and delivery of item were quick and efficient,
and there was no quibbling about replacing a small plastic part damaged
in transit. E-mails were always answered politely and quickly. A pack
of the wood smoked coffee beans packed with the Macap grinder was a nice
touch.
Jenny Pritchard, United Kingdom grove.geese@virgin.net
Dear Carlo! I just want to take this opportunity to thank you for your nice
and quick service. I had my first cup of espresso made by my Gaggia Classic
already on Friday afternoon!! I look forward to doing more business with
you in the future and as promised I have already told my friends about Espresso
Coffee Shop.
Henrik from cold Sweden henrik.nambord@avail.net
Dear Carlo, My grinder, espresso machine and beans arrived this morning.
Everything works fine! I've just had the best espresso since I last visited
Italy... Thanks again for your very efficient service, cheers
Henry,
France hjmcc@free.fr
I just wanted to drop you a quick line to let you know that the Gaggia Titanium
works great! The coffee is excellent and the machine is very user friendly.
Thanks for the lightning fast shipping! Just wanted to let you know that
if anyone buys a 230 volt 50 hz machine for use in the USA all they need
to do to get it to work is to buy a step-up/step-down transformer that converts
USA 60 hz 110 volts to the European 230 volt 50 hz. These transformers are
available at most eletronic/electrical supply stores for around 90 dollars
US. Thanks again Carlo for a really great machine that brews the smoothest
best tasting coffee that I have had in a long time. I wont ever have to
go to Starbucks again!
Randy Weiss USA- rcwabret@cox.net
I would just like to say how pleased I was with your service and delivery
of my new Espresso machine. It is so easy to work and makes a great cup
of coffee.
MALCOLM JAMES BENNING -UK MALCBEN@AOL.COM
Dear Carlo-- Thank you for shipping the La Pavoni machine
so quickly. I received it and am already operating it. I have long dreamed
of owning a La Pavoni and now that dream has come true.I look forward
to buying more products from you in the future.Sincerely,
Kevin W. Arawjo -USA
KevinArawjo@aol.com
Carlo, My brother received the la pavoni machine. Honestly I had my doubt
before, but you've proven me wrong. Super fast shipment with great communication
from the seller. Hoping I can do more business with you in future. Sincerely,
Donny Prasetya-USA donnyprasetya@hotmail.com
Hello Carlo, I received "SILVIA&ROCKY" yesterday and made my first espresso.
It was delicious. Thank you for the good customer service.
Shinya Nishikado- Japan shinya666j@yahoo.co.jp
Salve Carlo,
The espresso coffee machine arrived on 18 Jul. It is exactly what I wanted.
I will definitely recommend your e-shop.
I can now have my espresso and cappuccino as I got used to when I lived
in
Italy.
Sincerely
Antonio Gomes- USA amsgomes@netcabo.pt
I followed the directions, and also changed the coffee grind (I think that
perhaps the very fine expresso grind was not proper (to powdery - small
and may have been to dense for the water/steam to pass through).
I unscrewed the nut and looked into the cylinder, other than a screw, I
found no moving parts. Before reinstalling the nut, I turned the machine
from side to side a couple times, then added a larger grind coffee, refilled
the tank with water and started the beautiful machine. It works!
It is really a wonderful machine.
Carlo, again - thank you for the great service! It is excellent!
John
Terela - USA - JGT89@hotmail.com
Carlo, I received my X1 on Thursday. If the machine proves to be as good
as the customer service I received from Carlo I will be extremely happy
with it.
Michael Doyle - Dublin - doylemj@indigo.ie
Hi Carlo, We just received the gasket set, and the espresso maker is now
back to its full best! Thankyou VERY much for the fantastic service, both
initially and after sales. Your efforts really ARE a great example of how
to run an internet business. You certainly have our recommendation AND future
patronage! Cheers,
Rob & Nina - New Zealand - rob.mcgill@xtra.co.nz
Hi Carlo, Actually, I bought the Pavoni as a gift to my brother and his
family. Not only did it arrive safely, but he and his wife have already
tested it out and told me how much they are enjoying it. No bitterness in
the coffee! Thanks again for all your help. I'll have to say, you have provided
the best customer service! Please stay in business!
Irene - USA -
ichu@pop.tiac.net
Carlo, We just finished our first cup from our new pavoni....extrordinary!
I also wanted to tell you I don't but too much on the internet because I
like to invest in my community, but your prices were so good, I couldn't
resist. I also felt that because the machine is Italian, it was nice to
do business directly with you. Everyone was very helpful, promptly answering
e-mail questions and concerns I had. You also sent me helpful tips on making
the perfect espresso and even phoned after I placed the order to confirm
it was correct. I wish you well,
Mike Mahoney - USA - Mikemahon@aol.com
I received the machine today. Wonderful machine and efficiently handled
by you. Thank you for your help! Best regards.
Nicholas Cook - USA
- Nick.Cook@TETRAPAK.com
Mr Carlo Perini, I cannot wait to get home and make some expresso. If you
smell wonderful coffee brewing you will know where it is coming from - Singapore!.
Thank you...
John - Singapore - hemlock99@hotmail.com
Carlo, Thank you so much for your prompt reply. Again, it's a pleasure to
to business with you and your firm.
Teresa - USA - tzigh@icnt.net
Thank you. I look forward to a delicious cappuccino very soon...
January
- USA - january@texas.net
The machine arrived two days ago. It works beautifully. Thank you again.
Michael - USA - mdenardi@att.net
Dear Mr. Carlo Perini: I have today received the package in EXCELLENT CONDITION!!!
You are great... Thank you so much for everything you have done to help
get this to me. I really appreciated your fantastic, professional service.
BRAVO!!!! Sincerely,
Valerie - mjg-vml@prodigy.net
....the machine came last week and it works just great!!! Thank you very
much for the prompt and great service!!
Joe - Hong-Kong - jclinic@hkstar.com
..I want to thank you for being so helpful during it's disappearance and
keeping me informed of the progress in finding it. I will certainly recommend
your company to friends. Thank you.
Jeremy - USA - JMcnabb28@aol.com
I will study how to make good espresso with this beautiful machine. I'm
very happy to be able to have authentic espresso & cappccino everyday
! Thank you for giving me a good chance and good service. Truly yours.
Hideki Yano - Japan - hzu00251@nifty.ne.jp
My coffee machine arrived yesterday, as promised. (just in time for
my Birthday!) Congratulations on an excellent service and thank you! Grazie
Mille!!
Terry - USA - TBurnal@bellhelicopter.textron.com
Hello Carlo, I received the La Pavoni machine yesterday and made my first
espresso today. It was delicious. Thank you for the great customer service.
Alex - USA - aabey@guild.com
Dear Sir, I've received the machines, and it's more beautiful than
what I expected. Thank you very much and I hope we could do business again
in the future. Sincerely
Adi - Indonesia - adiwt@melsa.net.id
Ciao Carlo!!! It was nice doing business with you.
Minna -
Finland - minna_e_laine@hotmail.com
The machine arrived this morning around 10am. Impressive service!
I'm now having fun, coffee everywhere! Thank you
Roger - UK - rwo@netcomuk.co.uk
I want to commend your company for excellent customer service. I
have never been more impressed. I appreciate how you kept me up to date
on the status of my order, when it would be shipped and when I could expect
it to arrive. It made it so much easier for me to actually surprise the
person I had purchased the piece of art for. A lot of companies who deal
with online and mail order services could learn alot from the way you do
business.
G. Hollibaugh - USA - gholliba@u.washington.edu
"I just wanted to let you know that the my order arrived safely.
It's fantastic! Thank you for the prompt, efficient service."
David - New Zealand - dwh@lactose.co.nz
|
CART
