1. What about warranty and service (in case something goes wrong with the machine)?
2. Do you have a return policy if I am not satisfied?
3. In addition to the cost for the purchase, what would the approximate duty charge be?
4. Will you accept credit cards?
5. What are the shipping options?
6. What is the estimate delivery time?
7. Are the items insured?
8. Are the items currently in stock?
9. Do you sell parts for the machines?

1. What about warranty and service (in case something goes wrong with the machine)?
The products sold at Espresso Coffee Shop are covered by a 1 year international warranty. In case of assistance under warranty the final customer will be responsible for the shipping charges to Espresso Coffee Shop. Espresso Coffee Shop will fix the product in warranty and will ship it back to the final customer free of charge. If the repair can be done locally, we will reimburse the customer for the repair work.

2. Do you have a return policy if I am not satisfied?
Espresso Coffee Shop is committed to your complete satisfaction. If any product you purchase from Espresso Coffee Shop does not meet your expectations, you may return it within 30 days without giving any reason for doing so. Returned goods must be in perfect conditions and undamaged. All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return. Shipping and handling charges are non refundable.

3. In addition to the cost for the purchase, what would the approximate duty charge be?
All deliveries within the EU (European Union) are duty free. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.
Herebelow import the duty rate for our main overseas markets:
- USA 4.33%
- AUSTRALIA 15%
- JAPAN 5%
- HONG KONG FREE
- SINGAPORE FREE

4. Will you accept credit cards?
We accept Visa, Master Card, American Express.You have to fill in the requested form on-line or off line. Your credit card is not charged until your order is shipped. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. You will be charged in Euro, the equivalent in your local currency will be calculated directly by your bank.

5. What are the shipping options?
We use Federal Express or UPS express service to ship our machines.

6. What is the estimate delivery time?
Delivery time is approx. 2-3 working days for USA and EU countries, 4-5 working days for the rest of the world.

7. Are the items insured?
All the items we ship are covered by assurance.

8. Are the items currently in stock?
All 220 Volt and most of 110 Volt items are normally in stock for immediate delivery. If not please allow us about 10days to deliver